Certified Preplanning/Aftercare Consultant
Sue Stackhouse, wife of co-owner Vern Stackhouse works for Stackhouse-Moore Funeral Services as a full time prearrangement counselor. She received her insurance license in September of 2000 and began working part-time for our family business in 2001. Many prearrangement counselors just learn by experience, but Sue heard about an advanced certification available through the National Funeral Directors Association for those who wish to excel in this field.
The "Certified Preplanning Consultant" designation is an advanced training program for people in the preplanning field who want to become uniquely qualified to help families plan appropriate and sensitive services, while also dealing with critical ethical, contractual, funding, and consumer service and protection issues. Sue completed this training course in October 2003 and received word of her successful completion of the final examination in November.
As the manager of the program stated, " The CPC designation means that families who are planning funeral services in advance are receiving the highest quality of funeral service possible." We are very pleased that Sue took the initiative to complete this advanced training to better serve families in our area.
Here is some background information about Sue so you can get to know her a little better. She grew up south of Cambridge on the farm of her step-father, Albert Ehnle. She graduated from Cambridge High School and attended Western Illinois University in Macomb, receiving a bachelor's degree in Agriculture Science. For the next 12 years, Sue was employed as a Resource Conservationist by the Henry County Soil and Water Conservation District. While there, she enjoyed working throughout Henry County with many farmers and agri-business people.
In 1995, Roger Coleman, owner of WGEN radio in Geneseo, approached her about working for him as the manager of a new radio station he was creating in Galva. Sue accepted the position and enjoyed working in the fast paced world of radio for four and a half years. When the station was sold, the new owner wanted to pursue a different direction which gave Sue the chance to lay the groundwork to assist with our family funeral business.
Sue started with us as a part-time prearrangement counselor and aftercare consultant while also working at another job. She soon found that meeting with families at their convenience presented scheduling difficulties and decided to work for us full time. The need to meet with families on weekends, nights and holidays requires great flexibility. We are very pleased that she can now fill these needs, and we know that the families she works with for funeral prearrangement as well as funeral service follow up, appreciate her willingness to accommodate their tight schedules.
Sue has now joined a premier group of preplanning consultants who have earned national CPC certification that exemplifies the highest professional standards and excellence in service to families. We are proud to have her as part of our staff of funeral service professionals.