COVID-19 Q & A | Stackhouse Moore Funeral Services | Geneseo IL funeral home and cremation

COVID-19 FREQUENTLY ASKED QUESTIONS

Click on the questions below to reveal each respective answer.

Are you open?

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Yes. We have been serving the families of Henry and Bureau Counties for over 74 years. We have faced many difficult situations in that time and continue to care for loved ones no matter what the difficulty might be. Covid-19 does present some unique challenges but our Funeral Directors are here to help you through your time of need.

You can call us for 24 hours a day 7 days a week and 365 days a year assistance. We can still set-up appointments to meet with you at any of our facilities if needed. We do discourage walk-in meetings at this time but would encourage you to give us a phone call to set-up an appointment if you would like to talk with one of our Funeral Directors in person.

What do I do if a loved one dies?

If a death has occurred or is imminent, we are deeply sorry for your loss. As always, Stackhouse Moore Funeral and Cremation Services should be one of your very first phone calls. We will be able to take care of your loved one no matter what the circumstances or where the place of death is. You can reach us at 1-800-422-5541 or any of our location phone numbers.

What restrictions are in affect?

Effective now until restrictions have been lifted, all services are limited to less than 10 people at one time in any gathering.

How do Covid-19 restrictions affect services?

Families have the option to proceed with services for their loved one with limited attendance. We have the ability to broadcast live and recorded video of the event to help include those unable to attend due to the Covid-19 restrictions.
Families may also want to plan a memorial gathering when restrictions are lifted.
Services may be delayed until restrictions are lifted.

How do Covid-19 restrictions affect making arrangements?

Stackhouse-Moore is available to assist your family in any manner that is appropriate under current guidelines. Many arrangements can be done simply over the phone.

We also have the ability to use technology to assist our families in making arrangements. These include:

FamilyLink - our new online tool to assist families
Video Conferencing - e.g. Zoom, Messanger, Skype, etc.
Texting
E-mailing

If your family still desires a face-to-face meeting with our staff, we will accommodate your request holding to the restriction of less than 10 people present.

What safety measures are in place?

The safety of your family and friends has always been our priority.

Hand sanitizer will be available at all our locations.
We encourage those who are feeling ill to avoid attending any services or arrangements in person.
Stringent efforts will be made to clean all surfaces in our facilities between events.

Can a person who died of Covid-19 be viewed?

Yes. While bodies, in most cases, may be viewed either embalmed or not embalmed for immediate family, we would restrict viewing of a Covid-19 death to embalmed body only due to the health risk of our staff and your loved ones.

If the death is from other than Covid-19, we will continue to make available to immediate family the ability to view their loved one either embalmed or not embalmed.

Is embalming required for Covid-19 deaths?

No. No embalming is required by law for this cause of death providing that disposition is cremation or burial without viewing.

Our funeral home will require embalming of any Covid-19 death that a family wishes to view. This applies to any viewing prior to cremation or burial.

How do I mail condolences or memorial to a family?

Without the ability for public services, many of you will question how to get your memorials/sympathy cards to a family. In today's world, finding an address for someone is often difficult. While we cannot disclose the address of family members without their permission, we will always forward those condolences to them.

You may send any condolences/memorials to our business office at:

Stackhouse-Moore Funeral Services
Attn: (Insert Family Name)
PO Box 269
Geneseo IL 61254

Please use this business address for any of our locations.

How do I get answers to other questions?

Please feel free to call us at any time at 1-800-422-5541 or any of our location phone numbers. Our staff will be glad to assist you with any questions. You may also contact us here.